This Privacy Policy describes how BalkanOutdoor DOO (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit balkan-outdoor.com (the “Site”) or book a tour with us.

1. Data Controller

The entity responsible for processing your data is: BalkanOutdoor DOO Belgrade, Serbia Email: balkanoutdoortravel@gmail.com

2. Information We Collect

We collect information that you provide directly to us when you fill out an enquiry form or contact us via messengers:

• Identity Data: Name and surname.
• Contact Data: Email address, phone number, and social media/messenger handles (WhatsApp, Telegram, Viber).
• Travel Preferences: Number of participants (adults and children), ages of children, pet details (breed, age), and any special requirements or comments you provide.

3. Purpose of Data Processing

We use your information to:

• Process your tour enquiries and bookings.
• Communicate with you regarding trip details and payment options.
• Provide customer support and answer your questions.
• Comply with legal obligations in Serbia (e.g., accounting and local tourism regulations).

4. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To take steps at your request prior to entering into a contract (booking a tour).
• Consent: When you voluntarily provide details about your pets or family in the contact form.
• Legal Obligation: To meet Serbian tax and administrative requirements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Sharing Your Information

We do not sell your data. We may share your information only with:

• Local service providers (e.g., accommodation or transport partners) strictly necessary for your tour.
• State authorities if required by Serbian law.

7. Your Rights

Under Serbian law and GDPR principles, you have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the erasure of your data (“right to be forgotten”).
• Withdraw your consent at any time.

To exercise these rights, please contact us at balkanoutdoortravel@gmail.com.

8. Cookies

The Site uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date".